Warranty

AJ TRADING MEGA

CLIC Grand Legend SPC Waterproof Flooring Warranty

 

Exclusive Limited Warranty

AJ Trading warrants that its products are free from any visual or manufacturing defects. If the Products are found to be defective, AJ Trading will supply new Products of the same or similar style, size, color, grade, and gauge to repair or replace the defective area. Products that are non-defective but are damaged during an improper installation would not constitute a valid claim as defined by this limited warranty. AJ Trading reserves the right to inspect any claim and/or request photographs and/or samples associated with the specific claim prior to approving any claim. All limited warranties are valid for the original purchaser of the flooring and are not transferable.

 

Pre-Installation Visual Limited Warranty

AJ Trading warrants that this product is free from visual defects. All Products purchased for an installation should be inspected by the consumer and the installer. Pieces that appear to be visually defective should not be installed.

AJ Trading will not be responsible for reimbursing labor charges on any claim for defective product installed. It is the responsibility of the installer to determine the suitability of the product for installation before it is installed. If a problem occurs during the installation of the flooring, the job should be stopped immediately. The proper action is to immediately report the problem to your dealer and distributor who, in turn, will contact AJ Trading immediately. Any costs caused by continued installation after the problem is noticed will not be covered by AJ Trading.

 

Moisture testing is required for Grand Legend & Jasmine Collection.

Note: Grand Legend must be installed with a 0.6 Mil underlayment when floating.

The subfloor must be dry (max 2.5% moisture content -CME method)

 

Specific Wear Warranties Wear Layer Residential (Years) Light Commercial (Years) 12 mil (0.3mm) 25 Years 10 Years 20 mil (0.5mm) 25 Years 10 Years

 

Waterproof Limited Warranty

AJ Trading is warranted to be 100% waterproof. The structural performance of this flooring will not be adversely impacted by water exposure for the life of the product. Mold and or mildew can sometimes occur in a building if moisture issues are not addressed. This moisture warranty excludes damage resulting from the growth of both mold and or mildew due to extended moisture exposure.

 

Waterproof Limited Warranty does not cover:

Any damage to structures that are not part of the installed extruded composite flooring such as damage to surrounding walls, sub-floor, structures, fixtures, furniture, underpayment, moldings, trims, and sub-floor heating systems.

 

Any damage from mold and or mildew growth due to extended water exposure.

Flooring that is installed outdoor.

 

Terms of Limited Warranties

The guarantee is for replacement of the material only. NO LABOR. This warranty shall not include loss of time, inconvenience, incidental expenses included in the removal or re-installation of the affected material, and any other incidental or consequential damages. This warranty service is available only by notice to your distributor through the dealer from whom the purchase was made. Notification must be accompanied by a copy of the original invoice and can only be authorized by your distributor.

 

Limited Warranty Exclusions and Conditions

Warranty coverage for any replacement flooring planks will be limited to the remaining time of the original warranty.

 

Warranty coverage does not apply to seconds, off-quality, or “as-is” goods.

Warranty coverage applies only to the original purchaser of the flooring and the original installation site, is non-transferable, and prorated by time of use.

Warranty coverage does not apply to conditions or defects caused by improper installation, the use of improper materials during installation, or inadequate sub-flooring preparation as described in the Owner’s Manual.

Warranty does not apply to floors with alkalis in the sub-floor or conditions arising from hydro-static pressure or exterior applications.

Warranty coverage does not apply to construction-related damage.

Warranty coverage does not apply to color variations between samples or printed illustrations and the actual production runs.

Warranty coverage does not apply to product sold through unauthorized dealers.

Warranty coverage does not apply to conditions caused by improper use or maintenance such as:

  • Damage that result from not following floor maintenance instructions.

  • Scuffs, Scratches, Cuts, staining from rubber-backed mats, or damages or discoloration from carpet dyes, fertilizer, asphalt from driveways or chemicals.

  • Damage caused by burns, flooding, fires and other accidents.

  • Damage caused by abuse ( such as dragging heavy or sharp objects across the floor without proper protection for the floor or with heavy wheeled vehicle traffic that can permanently indent or damage the flooring )

  • Damage caused by caster wheels or vacuum cleaner beater bars.

  • Failure to support furniture with floor protectors made of non-staining felt or non-pigmented hard plastic.

    • Warranty does not apply to failure to maintain the environment at a humidity range of 30% to 50% year-round and a room temperature of 65’ to 85’F

    • Warranty does not apply to Installation over radiant floor heating with a surface temperature in excess of 85’ F

    • Warranty does not apply to flooring installed over improperly prepared or unstable sub-floor.

    • Warranty does not apply to damage caused by extended exposure to direct sunlight.

 

Return Policy: You can return unopened items in the original packaging/condition within 45 days of your purchase with a 25% restocking fee.

 

Approval of return will be determinate by AJ Trading after a full inspection of products

All product lines distributed are subject to manufacturer’s Limits and guaranties

AJ Trading accepts no responsibility for labor

AJ Trading shall not be responsible for any damage or expense incurred by the weather Conditions when product(s) are picked up.